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Shipping Policy

Last Updated: July 31, 2025

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Legal Disclaimer

The information provided in this shipping policy constitutes the general terms and conditions of Electro Platform regarding the delivery of our tech gadgets and electronic devices. This policy forms a binding agreement between Electro Platform and our customers. We recommend reading this entire policy carefully before placing an order.

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About Our Shipping Policy

This Shipping Policy is a legally binding document that establishes the legal relationship between Electro Platform and our customers regarding the delivery of our technological products. It outlines our commitments to our customers and defines various possible scenarios during the shipping process.

A clear shipping policy benefits both our business and our customers. Our customers are informed about what they can expect from our delivery service, while the transparency of our shipping processes builds trust in our tech gadgets and electronic devices sales services.

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Processing and Shipping Times

Order Processing

  • Processing time: 1-3 business days for order preparation

  • Product verification: All our tech gadgets and electronic devices are tested before shipping

  • Secure packaging: Specialized packaging to protect your electronic devices during transport

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Delivery Times

  • Delivery: 12 to 28 business days

  • Tracking included: Tracking number provided for all shipments

  • Variable timeframes: Delivery times may vary depending on destination and local customs conditions

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Shipping Zones and Costs

Global Coverage

Electro Platform ships its tech gadgets and electronic devices to:

  • Germany, Spain, United Arab Emirates, France, Morocco, India, Indonesia, Italy, Japan, Netherlands, Philippines, Portugal, United Kingdom, Russia, Thailand, Venezuela, Vietnam.

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Shipping Fees

  • Shipping costs are automatically calculated at checkout

  • Based on weight, dimensions, and destination

  • Clearly displayed before order completion

  • Free shipping available according to current promotions

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Packaging and Protection

Specialized Packaging

  • Optimal protection: Anti-static packaging for electronic components

  • Quality materials: Protective foam and bubble wrap to prevent damage

  • Appropriate labeling: "Fragile" and "Electronic" labels on all packages

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Shipping Insurance

  • All shipments are insured against damage and loss

  • Complete coverage of product value

  • Simplified claims procedure in case of issues

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Tracking and Communication

Automatic Notifications

  • Shipping confirmation: Email with tracking number

  • Regular updates: Notifications on delivery progress

  • Delivery alert: Notification upon package delivery

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Customer Support

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Special Situations

Service Interruptions

In case of disruptions (weather conditions, strikes, customs restrictions), we immediately inform our customers and offer alternative solutions when possible.

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Special Electronic Products

Certain tech gadgets may require special shipping procedures due to their batteries or components. This information is communicated during the ordering process.

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Customs Restrictions

While we ship worldwide, some electronic devices may be subject to local restrictions. Customers are responsible for verifying compliance with their country's regulations.

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Customer Responsibilities

Delivery Address

  • Provide a complete and accurate address

  • Ensure presence during delivery or designate a pickup point

  • Check local restrictions on importing electronic devices

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Package Reception

  • Inspect the package upon receipt

  • Immediately report any apparent damage

  • Keep packaging in case of claims

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This shipping policy may be updated periodically. Changes take effect upon publication on our website.

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