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Privacy Policy

1. Information We Collect

When you use our site, we may collect the following types of personal information:

a) Information You Provide:

  • Name, email address, shipping and billing address

  • Phone number

  • Payment information (handled securely by third-party processors like Stripe or PayPal)

  • Order details and customer support messages

b) Automatically Collected Information:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and actions taken on the site (via cookies and analytics tools)

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Communicate with you (order updates, offers, customer service)

  • Improve our website and customer experience

  • Prevent fraud and comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

  • Payment providers (e.g., Stripe, PayPal)

  • Shipping partners (e.g., DHL, La Poste)

  • Analytics tools (e.g., Google Analytics)

  • Legal authorities, if required by law

Each partner is required to handle your data securely and comply with privacy regulations.

4. Cookies & Tracking Technologies

We use cookies to:

  • Improve site performance and personalization

  • Track user behavior for analytics

  • Manage cart and session functionality

You can manage your cookie preferences in your browser settings.

5. Your Rights (GDPR & International)

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data

  • Object to or limit how we use your data

  • Withdraw consent at any time

  • File a complaint with a data protection authority

To exercise any of these rights, contact us at [your email address].

6. Data Security

We implement appropriate security measures (SSL encryption, secure payment gateways, restricted access) to protect your data. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your data only as long as necessary to fulfill orders, provide support, comply with legal obligations, and improve our services.

8. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from minors. If you believe we have collected data from a child, please contact us.

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