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Refund Policy

Last Updated: July 31, 2025

Legal Disclaimer

This refund policy constitutes a legally binding agreement between Electro Platform and our customers regarding refunds for tech gadgets and electronic devices purchased through our website www.electroplatform.com. This policy establishes the legal framework for refund requests and complies with applicable consumer protection laws. By making a purchase, customers agree to the terms outlined in this refund policy.

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About Our Refund Policy

This Refund Policy is a legally binding document that establishes the legal relationship between Electro Platform and our customers regarding how and under what conditions we provide refunds for our tech gadgets and electronic devices. As an online business selling electronic products globally, this policy ensures compliance with consumer protection laws while clearly defining our refund procedures and customer rights.

This policy helps protect both Electro Platform and our customers by providing clear guidelines for refund requests, ensuring fair treatment, and avoiding potential legal disputes. Our refund policy is specifically designed for the unique characteristics of electronic devices and tech gadgets.

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Refund Eligibility and Timeframes

Standard Refund Period

  • 30-day refund window from the date of delivery

  • Products must be in original, unused condition

  • All original packaging, accessories, and documentation must be included

  • Items must show no signs of wear, damage, or modification

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Extended Situations

  • Defective products: 90 days from delivery date for manufacturer defects

  • Wrong item shipped: Full refund within 60 days if we ship incorrect product

  • Non-delivery: Full refund if product is not delivered within 45 days of estimated delivery

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Refund Conditions and Requirements

Eligible for Full Refund

  • Unopened products in original sealed packaging

  • Defective items confirmed by our technical team

  • Products damaged during shipping (with photo evidence)

  • Cancelled orders before shipment

  • Duplicate charges or billing errors

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Partial Refund Conditions

  • Opened products in excellent condition (subject to 15% restocking fee)

  • Products missing non-essential accessories

  • Items returned after 14 days but within 30-day window

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Non-Refundable Items

  • Customized or personalized electronics

  • Software downloads and digital products

  • Items damaged by customer misuse

  • Products with removed serial numbers or warranty seals

  • Consumable items (batteries, memory cards after opening)

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Electronic Device-Specific Conditions

Tech Gadgets and Smart Devices

  • Devices must be factory reset to original settings

  • All paired accounts and personal data must be removed

  • Charging cables and original adapters must be included

  • Protective films or cases applied by customer are acceptable

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Accessories and Components

  • Electronic accessories must be in original packaging

  • Cables and adapters cannot show signs of wear or damage

  • Cases and protective gear must be unused and clean

  • Memory cards and storage devices must be formatted/wiped

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Battery-Powered Devices

  • Rechargeable devices should retain at least 80% battery capacity

  • Original battery performance cannot be degraded due to overcharging

  • Battery swelling or damage voids refund eligibility

  • Charging cycles must be within normal range for return period

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Refund Process and Procedures

Step 1: Request Authorization

  • Contact our customer service at wonderbox.ray@gmail.com

  • Provide order number, product details, and reason for return

  • Include photos if claiming damage or defect

  • Receive Return Merchandise Authorization (RMA) number

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Step 2: Package and Ship

  • Use original packaging whenever possible

  • Include all accessories, manuals, and warranty cards

  • Print and attach provided return shipping label

  • Ship within 7 days of receiving RMA authorization

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Step 3: Inspection and Processing

  • Items inspected within 3-5 business days of receipt

  • Technical testing performed on electronic devices

  • Refund approval or denial notification sent via email

  • Appeals process available for denied refunds

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Refund Methods and Timing

Refund Methods

  • Original payment method: Preferred option for all refunds

  • PayPal: Refunded to original PayPal account

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Processing Times

  • Credit card refunds: 5-10 business days after approval

  • PayPal refunds: 2-5 business days after approval

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International Returns and Refunds

Return Shipping

  • Domestic returns: Free return shipping labels provided

  • International returns: Customer responsible for return shipping costs

  • Defective products: Electro Platform covers all return shipping costs

  • Expedited returns: Available at customer's expense

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Currency and Exchange Rates

  • Refunds processed in original currency when possible

  • Exchange rate fluctuations may affect refund amounts

  • Currency conversion fees may apply for international refunds

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Warranty vs. Refund Policy

Manufacturer Warranties

  • Manufacturing defects covered under manufacturer warranty first

  • Warranty claims processed through original manufacturer when applicable

  • Electro Platform facilitates warranty claims for customer convenience

  • Refunds available if warranty service is unavailable or inadequate

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Extended Protection Plans

  • Separate terms apply for extended protection plans

  • Protection plan refunds prorated based on remaining coverage

  • Product refunds may affect protection plan coverage

  • Consult protection plan terms for specific conditions

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Exceptions and Special Circumstances

Bulk Orders

  • Orders over $5,000 subject to special return conditions

  • 48-hour cooling-off period for large purchases

  • Corporate customers may negotiate custom return terms

  • Volume discounts may affect refund calculations

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Seasonal and Promotional Items

  • Sale items subject to same return policy unless otherwise stated

  • Clearance items marked "Final Sale" are non-returnable

  • Holiday promotions may have modified return windows

  • Bundle deals must be returned as complete packages

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Damaged in Transit

  • Report shipping damage within 48 hours of delivery

  • Photograph damaged packaging and products

  • Full refund or replacement provided for transit damage

  • Carrier insurance claims handled by Electro Platform

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Customer Responsibilities

Before Requesting Refund

  • Verify product compatibility with your devices

  • Read product specifications and requirements carefully

  • Contact customer support for technical assistance

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Return Packaging Requirements

  • Use original product packaging when available

  • Protect items with adequate cushioning material

  • Remove personal stickers or modifications

  • Include all documentation and warranty cards

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Data Protection

  • Remove all personal data from electronic devices

  • Sign out of all accounts and services

  • Perform factory reset on smart devices

  • Customer responsible for data backup and removal

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Appeals and Dispute Resolution

Refund Denial Appeals

  • Submit written appeal within 14 days of denial

  • Provide additional evidence or documentation

  • Independent review by senior customer service team

  • Final decision communicated within 10 business days

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Alternative Resolutions

  • Exchange options: Replacement with different model

  • Partial refund: Negotiated amount for partial satisfaction

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Policy Updates and Changes

This refund policy may be updated periodically to reflect changes in our business practices, legal requirements, or customer needs. Material changes will be communicated to customers via email and website notifications. Continued use of our services after policy changes constitutes acceptance of the updated terms.

For the most current version of our refund policy, please visit www.electroplatform.com. This policy works in conjunction with our Terms & Conditions and Shipping Policy to provide comprehensive customer protection for all tech gadget and electronic device purchases.

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